Known Update Issues

This article lists all known problems when updating from or to a specific i-doit version.

Version 39#

After the update to 39, no add-on can be installed or updated in the Add-on & Subscription Center. This error message appears:

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Invalid add-on identifier in package.json

Install this hotfix in 39 to make installing and updating add-ons work again:

i-doit_39_hotfix_ID-12679_417db18.zip

If pages fail with HTTP 500 after the update to 39 and the web server log shows this error message:

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PHP Fatal error:  Declaration of idoit\\Component\\isys_component_sessionProxyEebb398::include_mandator_cache() must be compatible with isys_component_session::include_mandator_cache(): void in /var/www/html/temp/di_container_cache_mandator_1.php on line 2628

This happens, for example, after an update via the Add-on & Subscription Center. The updater then also fails with HTTP 500. The cache file in the temp directory is still from version 38. Empty the temp directory and restart the web server. The cache is rebuilt on the next request:

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sudo rm -rf /var/www/html/temp/*
sudo systemctl restart apache2

If you use PHP-FPM, also restart the PHP-FPM service. Then finish the update with the updater.

Version 34#

SM-View 2024.3.0.2708 is not compatible with i-doit 34. After the update, an HTTP 500 server error is thrown. Deactivate the add-on in the Admin Center to continue working. The error message in the web server log looks like this:

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PHP Fatal error: Declaration of Symfony\Component\HttpFoundation\ResponseHeaderBag::all(?string $key = null) must be compatible with Symfony\Component\HttpFoundation\HeaderBag::all(?string $key = null): array in /var/www/html/src/classes/modules/shd_smview_connect/vendor/symfony/http-foundation/ResponseHeaderBag.php on line 91

When updating to version 35, if the following error message is logged:

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Fatal error: Uncaught ArgumentCountError: 4 arguments are required, 2 given in /var/www/html/i-doit/updates/versions/35/migration/migrate-system-crypto-hash-to-tenant.php:28 Stack trace: #0 /var/www/html/i-doit/updates/versions/35/migration/migrate-system-crypto-hash-to-tenant.php(28): sprintf() #1 /var/www/html/i-doit/updates/classes/isys_update_migration.class.php(109): include('...') #2 /var/www/html/i-doit/updates/update.inc.php(1050): isys_update_migration->migrate() #3 /var/www/html/i-doit/src/hypergate.inc.php(229): include_once('...') #4 /var/www/html/i-doit/index.php(263): include_once('...') #5 {main} thrown in /var/www/html/i-doit/updates/versions/35/migration/migrate-system-crypto-hash-to-tenant.php on line 28

Use this hotfix on version 34 to be able to update to version 35.

i-doit_34_ID-11978_migration-of-crypto-hashes.zip

Version 33#

After the update, some functions may disappear, e.g., the update function or the LDAP function. Set the value $g_is_cloud = '0' in the file .../i-doit/src/config.inc.php.

Also check the following variables:

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$g_enable_gui_update = '1';
$g_is_cloud = '0';
$g_active_features = [''];

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$g_enable_gui_update = '%config.admin.enable_gui_update%';
$g_is_cloud = '%config.cloud.active%';
$g_active_features = ['%config.active_features.list%'];

Version 28#

If you have installed the hotfix i-doit_28_hotfix_ID-10745.zip, the new version is displayed. However, clicking Next has no effect. The following error message appears in the browser's developer console (F12):

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Uncaught ReferenceError: open29NoticeHandler is not defined
at HTMLInputElement.<anonymous> (index.php?load=update:399:17)
at klass.handleEvent (prototype.js:7182:34)
at HTMLInputElement.<anonymous> (prototype.js:7266:15)

Follow these steps:

1. Run the update to version 28 again using the updater.
2. Download the update ZIP for version 29 from the Customer Portal.
3. Extract the ZIP in the i-doit folder, as described here.
4. Run the update to version 29 using the updater.

Version 25 - 28#

The updater incorrectly shows v30 as the next version. Fix the problem using one of the following methods:

• Manually extract the v29 update package into the i-doit folder.
• Use the appropriate hotfix from the Hotfix Archive.

Files cannot be copied#

If the message A problem occurred during update: appears at 4. File-Update, write permissions on the file system are often missing.

Set the file permissions according to your operating system and web server user. The following commands assume a standard installation as described under installation.

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cd /var/www/html/
sudo chown www-data:www-data -R .
sudo find . -type d -name \* -exec chmod 775 {} \;
sudo find . -type f -exec chmod 664 {} \;

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cd /var/www/html/
sudo chown apache:apache -R .
sudo find . -type d -name \* -exec chmod 775 {} \;
sudo find . -type f -exec chmod 664 {} \;

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cd /var/www/html/
sudo chown wwwrun:www -R .
sudo find . -type d -name \* -exec chmod 775 {} \;
sudo find . -type f -exec chmod 664 {} \;