Known Update Issues

This article lists all known problems when updating from or to a specific i-doit version.

Version 34#

SM-View 2024.3.0.2708 is not compatible with i-doit 34. After the update, an HTTP 500 server error is thrown. Deactivate the add-on in the Admin Center to continue working. The error message in the web server log looks like this:

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PHP Fatal error: Declaration of Symfony\Component\HttpFoundation\ResponseHeaderBag::all(?string $key = null) must be compatible with Symfony\Component\HttpFoundation\HeaderBag::all(?string $key = null): array in /var/www/html/src/classes/modules/shd_smview_connect/vendor/symfony/http-foundation/ResponseHeaderBag.php on line 91

When updating to version 35, if the following error message is logged:

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Fatal error: Uncaught ArgumentCountError: 4 arguments are required, 2 given in /var/www/html/i-doit/updates/versions/35/migration/migrate-system-crypto-hash-to-tenant.php:28 Stack trace: #0 /var/www/html/i-doit/updates/versions/35/migration/migrate-system-crypto-hash-to-tenant.php(28): sprintf() #1 /var/www/html/i-doit/updates/classes/isys_update_migration.class.php(109): include('...') #2 /var/www/html/i-doit/updates/update.inc.php(1050): isys_update_migration->migrate() #3 /var/www/html/i-doit/src/hypergate.inc.php(229): include_once('...') #4 /var/www/html/i-doit/index.php(263): include_once('...') #5 {main} thrown in /var/www/html/i-doit/updates/versions/35/migration/migrate-system-crypto-hash-to-tenant.php on line 28

Use this hotfix on version 34 to be able to update to version 35.

i-doit_34_ID-11978_migration-of-crypto-hashes.zip

Version 33#

After the update, some functions may disappear, e.g., the update function or the LDAP function. Set the value $g_is_cloud = '0' in the file .../i-doit/src/config.inc.php.

Also check the following variables:

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$g_enable_gui_update = '1';
$g_is_cloud = '0';
$g_active_features = [''];

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$g_enable_gui_update = '%config.admin.enable_gui_update%';
$g_is_cloud = '%config.cloud.active%';
$g_active_features = ['%config.active_features.list%'];

Version 28#

If you have installed the hotfix i-doit_28_hotfix_ID-10745.zip, the new version is displayed. However, clicking Next has no effect. The following error message appears in the browser's developer console (F12):

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Uncaught ReferenceError: open29NoticeHandler is not defined
at HTMLInputElement.<anonymous> (index.php?load=update:399:17)
at klass.handleEvent (prototype.js:7182:34)
at HTMLInputElement.<anonymous> (prototype.js:7266:15)

Follow these steps:

1. Run the update to version 28 again using the updater.
2. Download the update ZIP for version 29 from the Customer Portal.
3. Extract the ZIP in the i-doit folder, as described here.
4. Run the update to version 29 using the updater.

Version 25 - 28#

The updater incorrectly shows v30 as the next version. Fix the problem using one of the following methods:

• Manually extract the v29 update package into the i-doit folder.
• Use the appropriate hotfix from the Hotfix Archive.

Files cannot be copied#

If the message A problem occurred during update: appears at 4. File-Update, write permissions on the file system are often missing.

Set the file permissions according to your operating system and web server user. The following commands assume a standard installation as described under installation.

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cd /var/www/html/
sudo chown www-data:www-data -R .
sudo find . -type d -name \* -exec chmod 775 {} \;
sudo find . -type f -exec chmod 664 {} \;

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cd /var/www/html/
sudo chown apache:apache -R .
sudo find . -type d -name \* -exec chmod 775 {} \;
sudo find . -type f -exec chmod 664 {} \;

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cd /var/www/html/
sudo chown wwwrun:www -R .
sudo find . -type d -name \* -exec chmod 775 {} \;
sudo find . -type f -exec chmod 664 {} \;