Zammad is a Web application suited for your service desk. It will display information about i-doit objects and connect tickets with objects. For more information about its configuration and usage, please contact the vendor behind Zammad.
After a regular installation i-doit is already able to access Zammad tickets.
One important thing that is often forgotten is that elasticsearch must be installed and working on the Zammad server, without this service i-doit cannot retrieve the tickets.
To test the connection from the i-doit server to the Zammad server a curl can be used:
Please extend the curl so that you can authenticate.