Object Type: Service#

The Service object type documents IT services that are provided to users or customers. A service groups all underlying components – servers, applications, databases – into a logical unit.

Usage#

• Service Catalog: Document all IT services with description, SLA, and responsible persons.
• Component Linking: Assign all technical components that make up the service.
• Impact Analysis: Use the service structure to analyze the impact of component failures.
• Service Level Management: Record SLAs and monitor service availability.

Assigned Categories#

Global Categories#

• SLA
• Accounting
• Service components
• Service Logbook
• Service Relation
• Service Type
• Services
• General
• Contact Assignment
• Manual Assignment
• Emergency Plan Assignment
• File Assignment
• Logbook
• Access Credentials
• Object Image

Technical Reference#