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Knowledge Base
Trouble Ticket System (TTS)
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Knowledge Base
Overview
Introduction
Introduction
How do I start documenting?
Checklist for your IT documentation
Version History
Version History
Release notes
Release notes
Release Notes 31
Release Notes 30
Release Notes 29
Release Notes 28
Release Notes 27
Release Notes 26
Release notes 25
Release notes 24
Release notes 23
Release notes 22
Release notes 1.19
Release notes 1.18
Release notes 1.18
Release notes 1.18.2
Release notes 1.17
Release notes 1.16
Release notes 1.14
Release notes 1.13
Release notes 1.12
Release notes 1.11
Release notes 1.10
Release notes 1.9
Release notes 1.8
Release notes 1.7
Changelogs
Changelogs
Changelog 31
Changelog 30
Changelog 29
Changelog 28
Changelog 27
Changelog 26
Changelog 25
Changelog 24
Changelog 23
Changelog 22
Changelog 21
Changelog 20
Changelogs 1.19.x
Changelogs 1.19.x
Changelog 1.19
Changelogs 1.18.x
Changelogs 1.18.x
Changelog 1.18.2
Changelog 1.18.1
Changelog 1.18
Changelogs 1.17.x
Changelogs 1.17.x
Changelog 1.17.2
Changelog 1.17.1
Changelog 1.17
Changelogs 1.16.x
Changelogs 1.16.x
Changelog 1.16.3
Changelog 1.16.2
Changelog 1.16.1
Changelog 1.16
Changelogs 1.15.x
Changelogs 1.15.x
Changelog 1.15.2
Changelog 1.15.1
Changelog 1.15
Changelogs 1.14.x
Changelogs 1.14.x
Changelog 1.14.2
Changelog 1.14.1
Changelog 1.14
Changelogs 1.13.x
Changelogs 1.13.x
Changelog 1.13.2
Changelog 1.13.1
Changelog 1.13
Changelogs 1.12.x
Changelogs 1.12.x
Changelog 1.12.4
Changelog 1.12.3
Changelog 1.12.2
Changelog 1.12.1
Changelog 1.12
Changelogs 1.11.x
Changelogs 1.11.x
Changelog 1.11.2
Changelog 1.11.1
Changelog 1.11
Changelogs 1.10.x
Changelogs 1.10.x
Changelog 1.10.3
Changelog 1.10.2
Changelog 1.10.1
Changelog 1.10
Changelogs 1.9.x
Changelogs 1.9.x
Changelog 1.9.4
Changelog 1.9.3
Changelog 1.9.2
Changelog 1.9.1
Changelog 1.9
Changelogs 1.8.x
Changelogs 1.8.x
Changelog 1.8.3.1
Changelog 1.8.3
Installation
Installation
System Requirements
Automatic Installation
Manual Installation
Manual Installation
Debian GNU/Linux
Debian GNU/Linux
Debian 12
Red Hat Enterprise Linux (RHEL)
Red Hat Enterprise Linux (RHEL)
Suse Linux Enterprise Server (SLES)
Ubuntu GNU/Linux
Ubuntu GNU/Linux
Microsoft Windows Server
Microsoft Windows Server
i-doit via XAMPP
System Settings
Setup
i-doit Virtual Eval Appliance
i-doit Virtual Eval Appliance
i-doit Appliance in eine Hyper-V Umgebung importieren
Maintenance and operation
Maintenance and operation
Activate license
Backup and recovery
Backup and recovery
Backup script for data and files
Cronjobs setup
Security and protection
Update
Upgrades and migrations
Upgrades and migrations
Migration from Windows to Linux
Migration of an Installation under GNU/Linux
Update guide from i-doit 1.7.4 to 1.19
Update of i-doit open 1.4.8 to 1.8
Upgrade from i-doit open to i-doit pro
Upgrade to MySQL 5.6 or MariaDB 10.0
Basics
Basics
Initial login
Structure of the IT documentation
Dashboard and widgets
Object list
Object list
Actions in object lists
Navigation and filtering
Configuration of the list view
Advanced settings
Configure object lists
Attribute fields
Dialog-Admin
Object types
Assignment of categories to object types
Categories and attributes
Custom object types
Custom categories
Logbook
Object relations
Life and documentation cycle
Unique references
Web GUI
Custom counter
Attribute visibility
User authentication and management
User authentication and management
Builtin authentication
Builtin authentication
Creating a local user
Authentication with LDAP
Authentication with LDAP
LDAPS Debian configuration
LDAPS i-doit for Windows
User/Group synchronization
Two-factor Authentication (2FA)
SSO authentication comparison
SSO authentication comparison
SSO with SAML
SSO with SAML
ADFS (Active Directory)
Azure AD (SAML)
SSO with GSSAPI
SSO with GSSAPI
Active Directory
SSO with Kerberos
SSO with OpenID Connect OAuth2
SSO with OpenID Connect OAuth2
Google authentication
SSO Fallback to Builtin
Efficient documentation
Efficient documentation
List editing
Mass change
Duplicate objects
Templates
Validation and mandatory fields
Rights management
Rights management
CMDB (User Rights Management)
Rights management via roles
Search
Object lock
Evaluation
Evaluation
Report manager
Variable reports
Notifications
CMDB-Explorer
CMDB-Explorer
Profiles in the CMDB Explorer
Rack view
IP list
Consolidate data
Consolidate data
CSV data import
CSV data import
Example CSV import - Applications
Example CSV import - Workplaces
Example CSV import - Licenses
Example CSV import - Locations
CSV data export
h-inventory
JDisc Discovery
LOGINventory
Object identification during imports
Automation and integration
Automation and integration
E-Mail (SMTP)
CLI
CLI
Console
Console
Options and parameters for the console
Using configuration files for console commands
Controller
Network Monitoring
Network Monitoring
Fetch Data with Livestatus/ NDOUtils
Nagios
Service Desk
Service Desk
Request Tracker (RT)
((OTRS)) Community Edition Help Desk
Zammad
SNMP
System Administration
System Administration
Administration
Administration
User settings
User settings
Change password
Data format
User language
User interface
User interface
Category lists
Object lists
Editing lock
[Tenant name] management
[Tenant name] management
Settings for [Tenant name]
Repair and clean up
Expert settings
Data structure
Data structure
Edit data structure
Objects types
Custom categories
Data view
Data view
Configure object browser
Hide attributes
Language profiles
Category folders
Predefined content
Predefined content
CMDB Status
Contact assignment roles
Custom counter
Data validation
Dialog admin
Object relation types
QR Code
User permissions
Logbook
Import and interfaces
Import and interfaces
Import matching profiles
h-inventory
SMTP configuration (E-Mail)
JDIsc
JDIsc
JDIsc Configuration
JDisc profiles
LDAP
LDAP
Server
Directories
Attribute extension
Trouble Ticket System (TTS)
Monitoring
Monitoring
Livestatus / NDO
Export Configuration
Add-ons
Add-ons
JSON-RPC API
JSON-RPC API
Categories and attributes
Events
Replacement
Replacement
Configuration
Two-factor Authentication
Download Center
Contract details
Admin Center
Localization
Multi-Tenants
Customer portal
Troubleshooting
Troubleshooting
Lost link to database
MySQL-Server has gone away
Can not create table idoit_data.table_name
No login after changing the session timeout
LDAP via TLS
MySQL/MariaDB does not start after changing innodb_log_file_size
Row size too large
Location cannot be saved
Hotfixes
Hotfixes
i-doit 1.12.2 Update-Button funktionslos
i-doit 1.13.2 & 1.14 Login im Admin-Center nicht möglich
Hotfix archive
Hotfix archive
Version 30
Version 29
Version 28
Version 27
Version 26
Version 25
Version 24
Version 23
Version 22
Use cases
Use cases
Automated contract term extension
Cable patches and paths
Complex reports
Custom translations
Documentation of databases
Geo coordinates
IP address management (IPAM)
Location-based authorization
Locations
Manage passwords
Mapping of customer sites
Switch Stacking
Upload and link of files
VM Provisioning
Workplaces
i-doit pro Add-ons
i-doit pro Add-ons
Active Directory Documentation
Add-on Packager
Analysis
API (JSON-RPC)
API (JSON-RPC)
Methods
Methods
v1
v1
cmdb.categories
cmdb.category_info
cmdb.category
cmdb.condition
cmdb.contact
cmdb.dialog
cmdb.filter
cmdb.impact
cmdb.location_tree
cmdb.logbook
cmdb.object_type_categories
cmdb.object_type_groups
cmdb.object_types
cmdb.object
cmdb.objects_by_relation
cmdb.objects
cmdb.reports
cmdb.status
cmdb.workstation_components
console
idoit
Add-ons
v2
v2
cmdb.external
Examples for handling the API
Tips and tricks for working with the API
Category fields for data arrays
Cabling
CheckMK
CheckMK2
CheckMK2
First steps
Requirements
Installation
Configuration
Usage
Import agents types from checkmk to i-doit
Sync contact groups between checkmk and i-doit
Sync WATO folders between checkmk and i-doit
Import monitoring sites from checkmk to i-doit
Sync host tags between checkmk and i-doit
Generate WATO configuration based on CMDB data
Import inventory data into CMDB
i-doit web GUI
Read information from i-doit and checkmk
Match objects from i-doit with hosts from checkmk
Frequently asked questions (FAQ)
DNS Documentation
Documents
Documents
Preparation
Document templates
Placeholder in the Documents add-on
Document creation
Events
Floorplan
Forms
Forms
Install Forms Add-on
Install MongoDB v5
Install NodeJS
Configure the Forms Backend
Configuration in i-doit
Use forms
Publish forms
Fill out form
Using Forms Add-on API
i-diary
i-diary
i-diary Requirements
i-diary Install
i-diary Update
i-diary Configuration
i-diary Basic Usage
i-diary Determine the author
i-diary Determine the host
ISMS
i-doit QR-Code Printer
Maintenance
OCS Inventory NG
Relocate-CI
Replacement
VIVA
VIVA
Introduction to VIVA
Preparation of the VIVA installation
Procedure with VIVA
Risk analysis according to IT-Grundschutz
Reports with VIVA
Support audits with VIVA
VIVA assistants
Object category VIVA
VIVA-Widget
Workflow with VIVA
VIVA2
Workflow
Rights Documentation
i-doit pro cloud
i-doit pro cloud
Software Development
Software Development
Database Model
Database Model
Category Tables 1.10
Category Tables 1.9
Develop add-ons
Develop add-ons
Install, update and activate add-ons
File and folder structure of an add-on
Bootstrapping an add-on (init.php)
Metadata of an add-on (package.json)
Localization
Routing and MVC
Using user rights in the add-on
Using commands in the add-on
Extend system settings
Extend API
Attribute-Definition
Program categories
Report views
Signal-Slot System
DIY data import
Program Dashboard Widget
Glossary
FAQ
Trouble ticket system (TTS)
#
Define the TTS interface.
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