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Comment: Category Support Entitlements documented

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CategoryAttributeDescription

All tickets

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Service Desk: If the interface to the service desk is activated, you can display all referenced tickets for this object with this category.

General

ID

Each object receives a unique identifier (ID) by the underlying DBMS MySQL/MariaDB.


Title

Every object must be named. Sometimes the name even has to be unique per tenant or per object type. Synonym: Object title


Status

The life cycle of the documentation is mapped via the Status.


CMDB status

The CMDB status indicates the stadium of the life cycle of an object, for example, in operation.


Purpose

If the component serves a special purpose, you can record it here. The Tags attribute is a good alternative.


Category

Don't confuse this attribute with the i-doit categories. It is used only seldom and can be replaced by the Tags attribute.


SYSID

Beside the Object ID, the SYSID is suited for unique referencing. Additionally, the user can edit the SYSID while the Object ID is fixed.


Tags


You can add any number of keywords to each object. This is very useful, for example, to assign specific roles or purposes to an object.


Description

Almost every entry of a category can be provided with a description. You can also add notes. Here a simple evaluation is impeded as unstructured texts are involved.

Analysis

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Forwards you to the impact simulation of the Analysis add-on.

Connectors

Here you can document the cabling between components. A distinction is made between Input and Output which can be connected to each other. This category is filled automatically by other categories, for example, Port or Power consumer.

Address

-Street address; is often assigned to objects of the type Building

Workplace components

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Objects which are assigned to an object of the type Workstation. Backwards category: Assigned workstation

Zone

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Use of a net zone; is contained in the category folder Net zone; Backwards category: Net → Net zone

Operating system

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Here you can record the primal operating system; this information complements the category Software assignment

Relationship


-List of all object relations

Images

-Image gallery

Accounting

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Details for accounting, such as inventory no, account etc.

Cluster-

Via this category folder you can document a Cluster.  Frequent clusters are virtualization clusters, web clusters or database clusters. Subordinate categories: Cluster, Cluster service assignment, Cluster members, Cluster vitality, Shared Storage, Shared virtual switchesAdministration service

Cluster service assignment
-Link of an object of the type Cluster service assignment, i.e. a software which represents or manages the Cluster; is contained in the Cluster category folder
Cluster Members-Components which form a Cluster; is contained in the Cluster category folder. Backwards category: Cluster memberships
Cluster memberships-

Objects can be assigned to one or more clusters. Backwards category: Cluster members

Cluster vitality-Visual presentation and statistics regarding the Object vitality of cluster members; is contained in the Cluster category folder

CMDB explorer

-Opens the object in the CMDB explorer
Controller-Built-in onboard or PCIe plug-in cards for the connection of storages drives; is contained in the category folder Direct Attached Storage
CPU-List of CPU sockets and built-in CPUs
CUCM VoIP Phone Line
-Information about Cisco Unified Call Manager (CUCM)
CUCM VoIP Phone-Information about Cisco Unified Call Manager (CUCM)
Data Source-Information about the data import which provided the attributes of this object

Files

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Assignment of files which are again stored as objects of the type Files; you can upload new files via drag and drop; similar to the categories Manual assignment and Emergency plan assignment; backwards category: Files → Assigned objects

Database assignment
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If an installed application (see object types Applications and System service) accesses one or more databases, it can be documented here; supplements the Installation category in the category folders Applications and Services

Backup-

Backup: Data of this object are stored by another object. Backwards category: Backup (assigned objects)

Backup (assigned Objects)-Backup: This objects stores data of other objects. Backwards category: Backup
Documents-Documents add-on: List of created documents
E-Mail addresses-

List of e-mail addresses; often in connection with contacts (see object types Persons, Person groups and Organization); supplements the Master data in the category folders Persons, Person groups and Organization

Vehicle-

Details about a vehicle, for example, license plate; suitable for the documentation of a vehicle fleet or for company cars; see object type of the same name: Vehicle

Fiber/lead-

Detailed description of fiber optics or of the cores of copper cables, therefore often assigned to the object type Cable

FC port-

List of fiber channel ports; serves the documentation of storage area networks (SANs) and is often assigned to the object types Storage system and FC switch; is contained in the category folder Storage Area Network; automatically fills in the Cabling → Connectors category

Aircraft-Details about an aircraft
Form factor-

Information whether a hardware is usable for 19'' and if yes, how many height units it requires. Here you also specify how many height units a server rack has. You can also indicate dimensions and weight.

Shares-

This object provides one or more shares (Samba, CIFS, NFS etc.). Backwards category: Share access

Share access

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This object accesses an existing share (Samba, CIFS, NFS etc.) of another object. Backwards category: Shares

Guest systems
-Virtual machines assigned to a host system; is contained in the category folder Virtual Host

Managed devices


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If the object is a remote management controller (see object type of the same name), you can assign objects here which can be managed via this object (see also Lights Out Management, LOM). Backwards category: Remote Management Controller

Shared virtual switches
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Information about shared virtual switches (see also category Virtual Host → Virtual Switches); is contained in the category folder Cluster

Shared Storage

-Visual presentation and statistics regarding host systems and LUNs; is contained in the category folder Cluster

Device

-List of  drives (hard disks, SSDs etc.); is contained in the category folder Direct Attached Storage; supplements the Controller and Raid-Array categories in this category folder

Graphic card

-List of built-in graphic cards
Group memberships
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Assignment of the object to a dynamic or static group, see object type Object group; backwards category: Object group

Manual assignment

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Assignment of files which can be stored as objects of the type Files; you can upload new files per drag and drop; similar to the categories Files, Emergency plan assignment; Backwards category: Files → Assigned objects

Host definition-Network Monitoring: Export of configuration settings for Nagios
Host-template definition-Network Monitoring: Export of configuration settings for Nagios
Host Bus Adapter (HBA)-

List of HBAs which provide fiber channel ports (see Storage Area Network → FC port); serves the documentation of storage area networks (SANs); is contained in the category folder Storage Area Network

Host address-IPAM: List of configured IP addresses (IPv4/IPv6); additional assignment of Host name, Domain, network connections (see category Network → Port) and subnets (see object type Layer 3 Net); backwards category: IP list
Interface-Allocation of physical network connections (see category Network → Port) to internal connections of a device, for example, on-board or PCIe cards; is contained in the category folder Network
JDisc Custom Attributes-Here you can display and edit custom attributes which were imported from JDisc Discovery
JDisc Discovery-Import for JDisc Discovery for this object
Cable-Information about a Cable, for example, length and color

Contact assignment

-Assigns Persons, Person groups, Organizations etc. to an object; each allocation can be provided with a Role, for example, Administrator; backwards category: Persons/Person groups/Organization → Assigned objects
Drive-

Documentation of configured mount points or drive letters; supplements category folder Direct Attached Storage; see also categories Share access and Storage Area Network → Logical devices(client)

LDAP

If a person or a person group is synchronized viaLDAP/AD, the related DN is stored here.

Last login user-The user who was logged in last; can be imported by JDisc Discovery
Listener-

If an installed application (see category Software assignment) opens a port (1-65535) via the IP protocol (see category Host address), that is via protocols such as TCP and UDP, you can document it here; is contained in the category folder Network connections; backwards category: Connection

Livestatus-

Network Monitoring: shows current information about a host and its services which are available via the Livestatus interface; is contained in the category folder Monitoring and is configured there

Logbook

-Changes of an object
Logical devices (Client)-

If an object accesses LUNs of a SAN, this is documented here; is contained in the category folder Storage Area Network; backwards category: Logical devices (LDEV Server)

Logical devices (LDEV Server)-

If an object, for example, a SAN, offers LUNs to other objects, this is documented here; is contained in the category folder Storage Area Network; backwards category: Logical devices (Client)

logical ports-

Summary of physical network connections (see category Network → Port), often named trunking or bonding; is contained in the category folder Network

Logical location

Parent object

Object of the type Person which is allocated to an object of the type Workstation. Backwards category: Assigned workstation
Direct Attached Storage-

Category folder with the subordinate categories Controller, Device and Raid-Array; evaluation of these categories; supplements the category Drive; for access to shares see category Share access and for LUNs the category Storage Area Network → Logical Devices (Client)

Members-

List of objects with their logical ports (see category Network → Logical ports) which are allocated to a VRRP/ HSRP/ CARP cluster; is contained in the category folder VRRP; backwards category: VRRP membership

Model-One of the most important categories of a (hardware) object with details about Manufacturer, Model and Serial number
Monitoring-Network Monitoring: category folders with the subordinated categories Livestatus and NDO; configures and activates the query of current information of a host
Nagios (application)-Network Monitoring: Export of configuration settings for Nagios
Nagios (host TPL)-Network Monitoring: Export of configuration settings for Nagios
Nagios (host)-Network Monitoring: Export of configuration settings for Nagios
Nagios (service TPL)-Network Monitoring: Export of configuration settings for Nagios
Nagios (service)-Network Monitoring: Export of configuration settings for Nagios
Nagios group-Network Monitoring: Export of configuration settings for Nagios
Nagios Service dependencies-Network Monitoring: Export of configuration settings for Nagios
NDO-

Network Monitoring: displays current information about a host and its services which are available via the NDOUtils (or IDOUtils) interface; is contained in the category folder Monitoring and is configured there

Net zone-Category folder with the subordinated categories Zone and Options; is usually assigned to the object type Net zone
Network-Category folder with the subordinated categories Interface, Logical ports, Port, Port overview and VRRP membership
Network connections-

Category folder with the subordinated categories Listener and Connection; enables the documentation of network communications between applications; is often assigned to (virtual) hardware, such as servers, VMs or clients with installed applications (see category Software assignment); requires IP addresses (see category Host address)

Emergency plan assignment
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Assignment of files which then again are stored as objects of the type Files; you can upload new files per drag and drop; similar to the categories File assignment and Manual assignment; backwards category: Emergency plan → Assigned objects

Object picture-

Changes the default image of an object which is depicted on each page; as only 150 x 150 pixels are allowed, the Images category is more suitable in most cases

Options-Details about a net zone; is contained in the category folder Net zone
Passwords-List of passwords
Port-List of physical network connections (Ethernet); contains attributes regarding the MAC address, allocated VLANs (see object type Layer 2 Net), assigned IP addresses (see category Host address) and connected devices; is contained in the category folder Network; automatically fills the category Cabling → Connectors
Audit-

If a component is checked on a regular basis, you can enter the results in this category.

Object vitality-

Indicates the target system utilization; for this purpose the categories CPU, Memory, Network → Port, Direct Attached Storage and Software assignment are assessed and compared to the category Computing resources, which is assigned to the allocated applications; has only little informative value as it is just a simple addition of values

QinQ CE-VLAN-Documentation of QinQ VLANs (see object type Layer-2 net)
QinQ SP-VLAN-Documentation of QinQ VLANs (see object type Layer-2 net)
Raid-Array
-Documentation of hardware or software RAIDs with the various levels (1, 5, 6, 10 etc.); is contained in the category folder Direct Attached Storage
locally assigned objects
-List of all physically subordinated objects with respect to space; backwards category: Location
Computing resources-

Details about system requirements of applications (CPU, working memory, disk space, network bandwidth); is evaluated by the category Object vitality

Invoice-List of invoices; supplements category Accounting

Rights management

-Rights management: Who or which person group has access options for this object?
Remote management controllerAssigned object

If the object has a Lights Out Management (LOM), you can link it here. Often the object type Remote Management Controller of the same name serves this purpose. Backwards category: Managed devices


Primary access URL

If the assigned object has a link (see category Access), it is shown here. In case of several links the link which is marked as primary link is displayed.

Backwards service assignment



Interface-

Further external interfaces of a hardware which go beyond physical network ports (see category Network → Port) and power supplies (see category Power consumer), for example, peripheral devices via USB, HDMI, display Port, VGA etc.; thus suitable for the documentation of rather "unimportant" components, such as mouse and keyboard

Service-Category folder with the subordinated categories Service relation, Service components, Service Logbook and Service Type; contains information about the service; is often assigned to the object type Service of the same name
Service relation-

If components of a service are interdependent, you can document the dependence here. Only objects which are in the category Service components are listed here; is contained in the category folder Service

Service definition-Network Monitoring: Export of configuration settings for Nagios
Service components-

List of objects which are subordinated under the service; is contained in the category folder Service; backwards category: Service assignment

Service Logbook-

List of logbook entries from all objects which are added as components to the service (see category Service components); is contained in the category folder Service

Service TypetypeTyping of services; is contained in the category folder Service
Service-template definition-Network Monitoring: Export of configuration settings for Nagios
Service assignment-

Serves the object as a component of a service, you can add it here. An object can be assigned to several services. Backwards category: Service components

SIM card-Details about a SIM card (PIN, PUK, phone number etc.); backwards category: Assigned cards
SLA-Information about a Service Level Agreement (SLA); often assigned to the object types Service and Contract
Smart Card Certificate-Details about a smartcard
SNMP-Live query of information via the SNMP protocol; retrieved date are not saved
SOA stacks
Details about a Middleware
Software assignment-List of installed applications (see object types Applications, Operating system, DBMS); supplements the category Operating system; backwards categories: Applications/DBMS/Services → Installation
Sound card-List of built-in sound cards
Subscriptions-Information on existing subscriptions, which is assigned to persons via the category Assigned Users; can be imported via JDisc
Memory-List of all built-in RAM modules (working memory)

Storage Area Network

-Category folder with subordinated categories FC port,Host bus adapter (HBA), Logical devices (Client) and Logical devices (LDEV Server); for the documentation of Storage Area Networks (SANs) and LUNs
Stack member-

List of objects which are allocated to a hardware stack; often assigned to the object type Stacking; backwards category: Stack membership

Stack membership-Allocation of an object to a hardware stack; backwards category Stack member
Stacking-Information about a hardware stack; this logic was replaced by the object type Stacking and the categories Stack member and  Stack membership
Location-

Spatial assignment of an object to another object; additionally, you can "build in" objects suitable for 19'' (see category Form factor) into a server rack in the appropriate height unit; geo coordinates are also possible; backwards category: locally assigned objects

Status-planning

-Details about which CMDB status (see category General) is valid and when
Power supplier-Information about a power supplier
Power consumer-

List of built-in power adapters; thus you can document a redundant power supply, automatically fills the category Cabling → Connectors; enables the specification of a BTU (suitable for the  calculation of cooling/ air-conditioning)

Support Entitlements-JDisc retrieves the status of support claims directly from some vendors and imports them into its database. This information can be imported from JDisc to i-doit.
Telephone/fax-Information such as telephone number or fax number
TSI service
Details about Cisco telephone systems

Connection

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If an installed application (see category Software assignment) accesses another application via an IP-based network connection (see category Host address), you can document it here; is contained in the category folder Network connections; backwards category: Listener

Cabling

-Category folder with the subordinated categories Connections und Interface; offers several (graphical) evaluations of these categories
Assigned cards
-List of SIM cards (see object type SIM card); backwards category: SIM card
Version-List of versions of a software; is often assigned to the object types Applications, Operating system, DBMS and Services; supplements the categories Applications/DBMS/Services → Installation and Variants
Contract assignment-Assignment of a Contract to this object; may contain differing details about start and end date of a contract
Administration service
-Instance which manages the virtual cluster; is contained in the category folder Cluster; backwards category: Virtual managed objects
Virtual managed objects-List of objects which are managed by this instance; backwards category: Cluster → Administration service
Virtual devices
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Assignment of virtual devices to hardware resources of the host system from the fields Network, Storage and Interfaces; is contained in the category folder Virtual host

Virtual machine-Category folder with the subordinated categories Virtual devices and Virtual machine; for the documentation of virtual environments; backwards category: Virtual host
Virtual machine
-Information whether the object is a virtual machine; is contained in the category folder Virtual machine of the same name
Virtual Switches-Virtual network switches in a virtual environment; is contained in the category folder Virtual host
Virtual host-Category folder with the subordinated categories Guest systems, Virtual host and Virtual Switches; is typically allocated to a host system for virtual machines (see object type Virtual host) or to a Cluster; backwards category: Virtual machine
Virtual host-Details about host system or cluster of a virtual environment; is contained in the category folder Virtual host of the same name

VIVA

-Add-on VIVA: Information which is relevant for basic IT protection
VRRP-Category folder with the subordinated category Members; contains information about the VRRP/HSRP/CARP protocols
VRRP Member-List of all logical ports (see category Network → Logical ports) assigned to a VRRP/HSRP/CARP cluster; is contained in the category folder Network; backwards category: VRRP → Member
WAN Connection
-Attributes such as the bandwidth of upload and download of an internet connection; often assigned to the object type WAN Connection
Certificate-Documentation of x.509 certificates

Assigned Workplaces

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A Person can be assigned to one or more objects of the type Workplace; backwards category: Logical Location

Assigned objects
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Allocation of objects to a file; is contained in the category folder Files; backwards category: Files

Assigned workstation-

The object with this category is assigned to a workstation. Backwards category: Workplace components

Access-

Here you can set any links; offers a simple but fast connection between various applications; the protocol used in the URL can be any protocol but has to be known to the web browser

Assigned Users-Assignment of subscriptions to persons; rear category: assigned subscribers
Assigned Subscriptions-Backwards category of the category Assigned users

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